We have been alerted that some PRO users aren’t using their ITI discount code at the time of purchase and have instead been attempting to get a refund or have the coupon code added later. ITI has been helpful and as a courtesy has allowed a few people to cancel their orders and re-order with the code, but this will no longer be the case. If you are printing with ITI, the coupon code needs to be entered at the time of purchase, otherwise it won’t be honored until your next mailer. If it isn’t used in advance, the opportunity will be lost.
If there is some kind of technical difficulty or you can’t seem to get the coupon code, it can always be manually added to your account by ITI. All you need to do is call them or email us at firstname.lastname@example.org and we can get it quickly resolved. Again, just make sure that you do that BEFORE placing your order.